For appointments call us on: 01526 832 922

Complaints procedure

This practice is committed to offering high standards of care and service to our patients. If we have failed to meet your expectations we will make best endeavours to deal with any dissatisfaction promptly and courteously and learn from our mistakes.

If you have a problem please feel free to raise it with any member of staff, who will always try and resolve your concern. If we cannot do so immediately please ask the receptionist for a Complaints Form.

You will receive an initial acknowledgement from the Receptionist within 3 working days of us receiving your written complaint.

We will make every effort to fully investigate the issue within 10 working days. If there is a delay in investigation we will notify you about it, giving the reasons and the likely date for its completion.

We will keep comprehensive records and will inform you of the outcome of the investigation and our response to it. We will also offer to meet you at this point; it is our goal to offer the best solution, as we never want to have unhappy patients.

Patients an can have access to the original of the records kept about them free of charge. However to allow this to happen you have to make a written request to the Registered manager and produce photographic evidence of your identity. Arrangements will then be made at a mutually suitable time for you to view your records.

Should you wish to receive a copy of all records kept about you then you should m again make a written request to the Registered Manager together with a statutory payment of £50.00. The Registered Manager will provide a copy within a period of 40 days.

If you are still dissatisfied after following the practice procedure then you should contact:
The Dental Complaints Service Stephenson House 2 Cherry Orchard Road Croydon CR0 6BA, telephone 020 8253 0800 between 9am and 5pm

You may also telephone the Care Quality Commission on: 03000 616161

Registered Manager
The registered manager for this practice is Mr Keith Beaumont who will be happy to meet you to discuss any concerns you may have. Please ask the receptionist to arrange an appointment as he is not always on site.

CQC
This practice is registered with the CQC, registration number 1-1150321110, you can go on to their website to read any comments they have made about our service.

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